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Terms and conditions

Prices

All prices on this website are stated in New Zealand Dollars (NZD) and are inclusive of the 15% Goods & Services Tax (GST). Orders will be processed in New Zealand Dollars (NZD) only, we do not accept payments in other  currencies. 

If you live outside New Zealand, and have a foreign currency credit card, the New Zealand dollar amount will be charged to your card  using your provider's current exchange rates.   Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.

Indie Home Collective reserves the right to change prices of goods advertised on this website, without notice. Orders will not be despatched until payment is received in full. All goods remain the property of Indie Home Collective until full payment is received.

Colours

Reproduction of colours is as accurate as photographic processes allow, but please note colours instore may vary slightly from what is displayed on your monitor.

Promotions & Discounts

All promotions & discount codes are issued at the discretion of ‘Indie Home Collective’. We reserve the right to cancel any order which has unauthorised use of a discount code. Promotional offer & discount codes can only be used once per customer per promotion, unless specified. Promotional offer & discount codes will not be extended beyond the specified end date.

Product Availability

Due to popularity or interruption of supply some items may be unavailable or out of stock. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise. Some items may require self assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

Domestic Shipping  

We use DHL Couriers for all orders throughout New Zealand. All parcels will require a signature on delivery for security and peace of mind of both ourselves and the customer. Should no one be present at the premises to sign for the parcel, a card will be left and your parcel will be available for collection from the nearest DHL Couriers office.  Your shipping cost will be calculated at the checkout. We aim to dispatch all orders (with the exception of custom orders) within 1-2 business days.  

International Shipping  

If you live outside of the list of countries we ship to and wish to have a product shipped to you, please email us with your destination and we will provide you with a shipping cost, if possible. Any taxes, duty or other fees incurred on arrival of an international order will be the responsibility of the customer.

Refund, Returns & Exchanges Policy 

If, for any reason, you are not satisfied with your purchase, please return it to us within 7 days of receipt of the products, provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging. We will replace it, exchange it or refund the purchase price*. Please email info@indiehomecollective.com notifying us that you wish to return an item including the invoice number on the email, and the reason for returning it.  
*Sale items are not eligible for a refund however you can choose to exchange these for something else or receive a credit voucher to use at a later date. All custom orders are final sales. 

If you change your mind, exchanging goods is at the discretion of Indie Home Collective.

Items brought on sale are not able to be returned or exchanged unless the product is faulty. At which time we will refer to our general refund policy. Please choose carefully. 

Our vintage products are not sold as new and therefore do not have the same warranty attached to them as other goods. Please ask before buying if you are unsure of any aspect of the product. 

We cannot accept unused goods in damaged packaging unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will refund the cost of returning the goods to us.

Products must be returned to the following address, at your own cost, unless the goods are faulty, then you will be advised of the return address by email:

Indie Home Collective
51 Nuffield Street
Newmarket 1023
Auckland, New Zealand 

Once we have received the returned products we will notify you by email of your exchange or refund entitlement. All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

Layby 

Laybys are not available through our online store but are available for New Zealand customers only via our Indie Home Collective Nuffield Street store.Please contact info@indiehomecollective.com if you would like to set up a layby. 

Payments for laybys are via Bank deposit. Once you place your order with one of our staff you will be emailed our bank account details to make payment into our account. 

Layby deposit is 25% on in stock items & 50% on pre orders (or by arrangement). Layby must be paid in full within 6 weeks. Goods will be held for 3 working days from date of order for payment to appear, if it does not then the order will be cancelled & goods placed back into stock. No layby on sale items or promotional deals.

If you require the goods to be sent our staff will advise you of the additional shipping fee.

Your purchase will be sent when the layby is paid in full (including shipping fee if required) or can be picked up from Indie Home Collective, 51 Nuffield Street, Newmarket, Auckland.

Copyright

This web site and its contents are the property of Indie Home Collective  and are subject to copyright. The contents of our web site and the web site as a whole are intended solely for your personal, non-commercial use. Any use of our web site and its content for purposes other than personal and non-commercial use, or any use of the trade marks displayed on the web site, is prohibited without the prior written permission of Indie Home Collective 51 Nuffield Street, Newmarket, Auckland 1023, New Zealand.

General

This web site may be accessed in New Zealand and throughout the world. Indie Home Collective makes no representations that the content of this web site complies with the laws of any country outside New Zealand. If you access this site from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in the place where you access the site. The use of this site is governed by, construed and enforced in accordance with the laws of New Zealand.